Account deletion
Deleting your Haddak account
You can delete your account at any time, without contacting us.
In the app
- Open Haddak and go to Account.
- Tap Delete account.
- Read what is removed and kept, then confirm — usually with a six-digit code we email you.
Without the app
If you no longer have the app, you can request deletion on this website. You'll confirm it's your account with a one-time code first.
Delete my account on the webWhat is removed
- Your profile: name, email, phone number and any optional details
- Your saved addresses and notes for drivers
- Your sign-in details, one-time codes and sessions on every device
- Your favourites, basket, notifications and notification settings
What may be kept, and why
- Orders and payments, kept as business and tax records with your identity removed and the address reduced to what an accountant needs.
- Records needed to resolve an open dispute, prevent fraud or meet a legal requirement.
- A log of what our staff did with your data — a record of our actions, not yours.
- Any remaining Haddak Credits are lost. You'll see the amount before you confirm.
Deletion isn't instant. You're signed out everywhere when you ask, and the account is erased after a waiting period — 7 days unless we tell you otherwise. Sign in during that time and you can choose Keep my account. Deletion waits while an order is in progress or a balance is owed; the app tells you before you confirm.
Can't sign in?
If you can't reach the app or the email or phone on your account, email us. We'll need to confirm the account is yours first — we never delete an account on an unverified request.