Order groceries and products from local stores, print from your phone and, as each service opens in your area, send things across town and book laundry, car care and home services. The app shows what you can order at the address you choose.
How do I create an account?
Open the app and tap Create account. Enter your name, your phone number or email, and a password. You don't need an address. While Haddak is opening, a new account may need a short approval before its first order.
How do I sign in?
Use your email or phone number and your password.
Can I browse without an address?
Yes. You can look around without sharing your location. We ask for an address only when an order needs one, and save it to your Address Book.
How do I reset my password?
On the sign-in screen, tap Forgot password? and follow the steps. If you're still stuck, email support from the address on your account.
How do I change my address?
In the app, go to Account, then Address Book. You can add, edit or remove addresses there, or pick a different one at checkout.
How do I track or change an order?
Open Orders to follow it. You can change anything until you tap Place order. After that you can't cancel it yourself — email support with the order number and we'll tell you what's possible.
Something is missing, wrong or damaged. What should I do?
Email support with your order number and what happened. If we couldn't deliver what you ordered, we refund it after checking: cash orders are settled by a member of the team, and Credits go back to your Credits balance.
How do I delete my account?
In the app, go to Account and tap Delete account, then confirm with the code we send you. You can also do it on this website without the app. Some records, such as orders, are kept as business records with your identity removed.
How can my store join Haddak?
Fill in the form on the For stores page. We'll contact you, set up your store with you and invite you to the Vendor Portal. Your store goes live once it has been checked.
Can I work with Haddak as a driver or partner?
Register your interest on the Drivers & partners page. We're collecting interest as coverage expands and will contact you. Delivery companies can also email us about working together.
Where is Haddak available?
Haddak is starting in Sour / Tyre, South Lebanon, and opening gradually. The app tells you whether a service delivers to the address you choose.
How do I pay?
Cash on delivery, or Haddak Credits where available. We don't take cards.
How can I contact Haddak?
Email us at the address on the Contact page. Additional support channels will be added as they become available.
How can I contact Haddak?
Email us. Include your order number if you have one, and the email or phone number on your account. Additional support channels will be added as they become available.
This page describes how Haddak works today. It is not legal advice.
If something has gone wrong with an order, or you need help with your account, write to us. A person reads it.
Email
hello@haddak.app is the address to use. Tell us the order number if there is one, and the email address your account uses — it is what lets us find you.
Additional support channels will be added as they become available.
Things you can do without us
Track an order, and see what changed if an item was out of stock: in the app, under Orders.
Change or add a delivery address: in the app, under Account.
Ask for your account to be deleted, and see exactly what that erases and what it keeps: on this website, at the link below, or in the app.
Before you write about Credits
Haddak Credits cannot be withdrawn or transferred, and deleting an account forfeits whatever is left on it. If you want the value settled rather than lost, ask us before you ask for deletion, not afterwards.
