This page describes how Haddak works today. It is not legal advice.
These terms describe what Haddak and Dekkeneh are, what you can do with them today, and what you are agreeing to when you place an order.
As with the privacy page, this describes the service as it is actually built. The commercial and legal terms that are still to be decided are listed at the end rather than invented.
What the service is
Haddak is an app for ordering from participating local stores and booking everyday services. Dekkeneh is its grocery and essentials service: you browse, place an order, and it is delivered to the address you give.
Haddak also runs Print. It is built and switched on: it takes documents you send it, prices them from a published rate card, and is paid for in the same ways an order is.
Haddak is opening in stages, starting in Sour / Tyre. While it does, access may be limited, and a new account may wait for approval before its first order. Some products are offered through Haddak by participating stores, each with its own catalogue and prices.
Seven further services are listed — among them Pharmacy, Argileh, and repair and maintenance — and all seven are shown as coming soon. None of the seven accepts a request, none of them carries a price, and none of them is contracted to any provider. Nothing on this page should be read as an offer of any of the seven.
Your account
You need an account to place an order. Give accurate details: an order is delivered to the address and the phone number on it, and a wrong one is the most common reason a delivery fails.
Your account is yours. Do not share your password or your one-time codes, and tell us if you think somebody else has them.
You can delete your account at any time, from the app or from this website. What that erases and what it keeps is set out on the privacy page.
Orders and prices
A price shown in the app is the price at the moment you look at it, and the order you place is priced by the server rather than by your phone, so what you are charged is what the catalogue says at that moment.
An item can run out between your placing an order and its being picked. When that happens the order is adjusted and you are told what changed.
Payment is cash on delivery, or from your Haddak Credits balance. The app takes no card, and stores no card details, because it has no payment processor.
Stores and service providers
Some products are sold through Haddak by participating stores. Each store sets its own products, prices and opening hours, and Haddak passes your order to it.
Haddak Credits
Credits are a balance held on your account that can be spent on Dekkeneh orders. They are not money, they are not a bank deposit, and they cannot be withdrawn or transferred.
If you delete your account, any remaining Credits are forfeited. You are shown the amount before you confirm. If you would rather not lose them, spend them first, or ask support to settle the balance before you ask for deletion.
What you agree not to do
- Order for resale, or in quantities intended to strip stock.
- Use somebody else's account, payment or address without their say-so.
- Interfere with the service, or try to reach parts of it that are not yours.
- Upload anything to Print that you do not have the right to print.
Changing or cancelling an order, returns and refunds
Until you tap Place order, the basket is yours to change: add, remove, change a quantity, change the address, change the payment method. Nothing is committed and nothing is charged.
Once the order is placed you cannot cancel it yourself, and the app will not offer to. An order goes to a person and to a shelf within minutes, and a cancellation button that works sometimes is worse than one that is not there. If you need to stop an order, write to support with the order number and we will tell you what is possible — that is a decision a person makes, and it is recorded.
We refund where we could not deliver what you ordered: where a merchant or a service could not fulfil it, where you were charged twice or charged by a technical fault, and where an item arrived missing, wrong or damaged, after support has looked at it. Anything outside those is an exception an operator has to approve, and asking costs you nothing.
Print is different in one way and we would rather say so before you order than after: work printed to your own file is made for you and cannot be returned, unless the fault is ours or the provider's — the wrong file, the wrong count, a print that is not what the rate card describes.
A refund is settled by the way you paid. Cash on delivery is settled by a person; Haddak Credits go back to your Credits balance. There is no card to refund to, because the platform takes no card and stores no card details.
The Haddak name and app
The Haddak name and logo, the app and this website belong to Haddak. Please do not copy or reuse them without permission.
When we can close an account
An account can be suspended or closed for the things listed above, or where an order pattern is clearly fraudulent. Where that happens you are told, and any order already placed and paid for is either delivered or refunded.
What these terms do not yet cover
These points are not settled yet. They are named here so that their absence is not mistaken for a position.
- The company that contracts with you, its registered name and address.
- Which country's law governs these terms, and where a dispute is heard.
- The limits of liability, and the warranties given and excluded.
- Whether the cancellation, return and refund rules above meet the statutory minimum a Lebanese consumer is owed, and what must be added if they do not.
- The delivery fee structure, minimum order and service area as they will be at launch.
- How responsibility for a product is shared between Haddak and the participating store that offers it.
- How you will be told when these terms change.